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The agents

Nine agents. Trained on your store.

Each agent owns one job and does the work: it texts, calls, books, routes and follows up. Every one is trainable, testable and versioned, so it works the way your best people do.

Book a demoHow training works

Agent 01 of 09

Revive

Brings lost and aged leads back to life. Revive segments dead CRM records by why they stalled and restarts each one with the right angle.

The number it moves

Revived leads, revived appointments, revived gross

What it does, step by step

  1. 1

    Reads every lost, dead and unresponsive record in your CRM, with its notes, past messages and vehicle interest.

  2. 2

    Sorts each one by why it stalled: price, trade, credit, timing, no-show, went quiet, or bought elsewhere and back in the market.

  3. 3

    Writes a first message built for that reason, in your store's voice, and paces sends inside consent and quiet-hour rules.

  4. 4

    Works the replies: answers questions, checks current inventory and offers a time to come in.

  5. 5

    Hands every lead that wakes up to the right salesperson, with a summary of what changed.

Trained on

  • Your CRM history and lost-lead notes
  • Current inventory, incentives and programs
  • Your stall-reason playbook and approved angles
  • Revival messages your managers approve

Guardrails

  • Contacts only records with valid consent on file
  • Respects quiet hours by the customer's location
  • Stops at once on any opt-out, in any wording
  • Never quotes a price or payment it cannot source from your data
See Revive in depth, with the revival calculator

Agent 02 of 09

Respond

Speed-to-lead. Respond sends the first personal reply to every new lead, built to land in under 60 seconds, around the clock, by text, email or call.

The number it moves

Response time, contact rate

What it does, step by step

  1. 1

    Picks up every new lead the moment it lands: website, third-party sites, OEM programs, Meta Lead Ads or a phone-up.

  2. 2

    Matches it to an existing person, so returning shoppers are not treated as strangers.

  3. 3

    Sends a personal first reply that answers the question they asked, not a template.

  4. 4

    Uses the channel the shopper chose and their consent allows: text, email or a call.

  5. 5

    Passes the conversation to Converse, or to a person, the moment the shopper replies.

Trained on

  • Your lead sources and routing rules
  • Inventory, pricing and specials
  • Your greeting style and sign-off
  • Store hours, locations and staff

Guardrails

  • Built to reply in under 60 seconds, with a hard stop on duplicate sends
  • Discloses that messages are AI-assisted
  • Never texts without consent; falls back to email
  • Routes VIP and fleet leads straight to a person when you say so

Agent 03 of 09

Converse

Handles every inbound reply. Converse answers from your knowledge, finds inventory, books appointments, collects trade and credit details, and hands off to a person with full context when judgment is needed.

The number it moves

Appointments set, conversations resolved

What it does, step by step

  1. 1

    Reads the full thread and the customer's history before every reply.

  2. 2

    Answers from your approved knowledge: hours, fees, programs, warranties, directions.

  3. 3

    Searches live inventory and sends matching vehicles with photos and links.

  4. 4

    Collects trade details and credit interest through your approved tools.

  5. 5

    Books, confirms and reschedules appointments on the right calendar.

  6. 6

    Hands off to a person with a summary when the shopper asks, or when judgment is needed.

Trained on

  • Your knowledge base and FAQs
  • Inventory and incentive feeds
  • Appointment rules and calendars
  • Approved examples and manager corrections

Guardrails

  • Never negotiates price or promises terms unless you allow it
  • Always offers a person on request
  • Escalates upset, legal or sensitive messages to a manager
  • States only facts found in your knowledge or data

Agent 04 of 09

Voice

Answers the phone after hours and on overflow. Voice books appointments, takes messages, warm-transfers to a person and texts a follow-up. It can also place outbound calls inside a cadence.

The number it moves

Calls answered, calls booked

What it does, step by step

  1. 1

    Answers after hours, and whenever every line is busy, with your store's greeting.

  2. 2

    Plays the call-recording notice where required, then helps the caller.

  3. 3

    Books sales and service appointments while the caller is on the line.

  4. 4

    Warm-transfers to an available person with a spoken summary.

  5. 5

    Texts a follow-up with the details, when the caller agrees.

  6. 6

    Places outbound calls inside a cadence you approve, during permitted hours.

Trained on

  • Your phone tree and departments
  • Hours, staff and transfer rules
  • Your greeting, voice and pronunciation guide
  • Call examples and corrections

Guardrails

  • Plays call-recording notices by state rules
  • Says it is an AI assistant when asked, and offers a person
  • Calls out only with consent and inside permitted hours
  • Transfers at once when the caller asks

Agent 05 of 09

Service

Service runs the lane: repair-order status texts, photo and video approvals, declined-work follow-up, recall campaigns and service-to-sales hand-offs.

The number it moves

Approved work, service appointments

What it does, step by step

  1. 1

    Texts repair-order status updates as work moves through the shop.

  2. 2

    Sends technician photos and videos with a one-tap approval.

  3. 3

    Follows up on declined work at the right time, with the right reason.

  4. 4

    Runs recall outreach and books the visit.

  5. 5

    Spots service customers in equity or near lease end and hands them to sales.

Trained on

  • Service menus and labor rates
  • Your advisors and shop hours
  • Recall and campaign lists
  • Approved service examples

Guardrails

  • Never approves work on the customer's behalf
  • Quotes only from the repair order
  • Keeps transactional and marketing messages separate under consent rules
  • Escalates complaints to the service manager

Agent 06 of 09

Campaign

Writes and runs broadcasts and multi-step journeys: equity, lease-end, price drops and events. Campaign checks consent, paces sends and routes every reply.

The number it moves

Replies, appointments and sold units per campaign

What it does, step by step

  1. 1

    Builds the audience from your CRM, DMS and inventory data.

  2. 2

    Writes each message and variant in your voice, for your approval.

  3. 3

    Checks consent, quiet hours and frequency for every recipient before every send.

  4. 4

    Paces sends so replies arrive at a rate your team and agents can handle.

  5. 5

    Routes every reply to Converse or a person, and reports appointments and sold units.

Trained on

  • Your audiences and segments
  • Offers, incentives and events
  • Past campaigns and what worked
  • Brand voice and compliance wording

Guardrails

  • Nothing sends until a person approves the campaign
  • Consent and opt-outs checked per recipient, per send
  • Frequency caps per customer
  • Pauses itself when opt-outs rise above your threshold

Agent 07 of 09

Coach

Scores every call and text against the Regen playbook, flags missed opportunities, and coaches each rep with specific word tracks.

The number it moves

Rep scores, coached behaviours

What it does, step by step

  1. 1

    Reviews every call transcript and text thread your team handles.

  2. 2

    Scores each one against the Regen playbook and your own standards.

  3. 3

    Flags missed opportunities: no appointment asked for, no trade discussed, no follow-up set.

  4. 4

    Writes word tracks for each rep, drawn from their own conversations.

  5. 5

    Tracks coached behaviours week over week, not just scores.

Trained on

  • The Regen Top 1% Sales Playbook
  • Your sales process and scorecards
  • Your best conversations, as examples
  • Manager feedback

Guardrails

  • Coaches conversations, not people's personalities
  • Explains every score; no black boxes
  • Reps see their own coaching first
  • Managers decide what is scored

Agent 08 of 09

Insight

The manager's analyst. Insight sends a daily brief, runs weighted attribution, reports cost savings and revival, and answers questions about your store in plain English.

The number it moves

Daily brief, attribution, cost per appointment

What it does, step by step

  1. 1

    Sends each manager a daily brief: what happened, what is at risk, who needs a call.

  2. 2

    Attributes appointments and sales across every touch with weighted attribution.

  3. 3

    Reports cost savings and revived gross every month.

  4. 4

    Answers questions in plain English, like "How many lease-end customers booked last week?"

  5. 5

    Flags slow responses, dropped follow-ups and rising opt-outs before they cost you.

Trained on

  • Your CRM, DMS and Regen activity
  • Your goals and targets
  • Your cost assumptions
  • The questions your managers ask

Guardrails

  • Shows the numbers behind every answer
  • Respects user roles and rooftop permissions
  • Read-only: never changes records on its own
  • Labels estimates as estimates

Agent 09 of 09

Guardian

The compliance agent. Guardian runs the consent ledger, detects opt-outs in any wording, enforces quiet hours by the customer's location, screens reassigned numbers and known litigators, and plays call-recording notices. Every send decision is logged.

The number it moves

Blocked risks, a clean audit trail

What it does, step by step

  1. 1

    Checks every outbound message and call before it leaves: consent, quiet hours, frequency and channel.

  2. 2

    Records consent with its source, page, wording and time.

  3. 3

    Reads every inbound message for opt-outs in any wording, and stops marketing at once.

  4. 4

    Screens numbers for reassignment and known litigators before outreach.

  5. 5

    Logs every decision, sent or blocked, with the reason, ready to export.

Trained on

  • The federal and state messaging rules you configure
  • Your consent sources and wording
  • Opt-out phrasing in everyday language
  • Your legal team's guardrails

Guardrails

  • Blocks by default when consent is unclear
  • The strictest applicable quiet-hour rule wins
  • Cannot be bypassed by other agents
  • Every manual override is logged with the person who made it
How Guardian supports compliance

Training Studio

Every agent is trainable. By you.

Regen starts with the Regen playbook and learns your store. Train any agent in plain English, test it in a sandbox, score it with evaluations and publish a version only when it is ready.

  1. 01

    Instructions

    Tell each agent what to do and what never to do, in plain English.

  2. 02

    Voice

    Set tone, sign-off and phrasing so every message sounds like your store.

  3. 03

    Playbook

    Load the Regen Top 1% Sales Playbook and your own process.

  4. 04

    Knowledge

    Hours, fees, programs, warranties and FAQs, kept current in one place.

  5. 05

    Examples

    Approve model answers so agents learn what great looks like.

  6. 06

    Corrections

    Fix a live reply once; the agent learns from the correction.

  7. 07

    Guardrails

    Hard limits on pricing, promises, topics, channels and hand-offs.

  8. 08

    Sandbox tests

    Talk to the agent as a shopper before anything reaches a customer.

  9. 09

    Evaluations

    Score a new version against saved conversations before it goes live.

  10. 10

    Versions

    Publish, compare and roll back agent versions like code.

Corrections from live conversations flow back into training. Evaluations run saved conversations against a new version before it goes live. If something looks wrong, roll back to the last version in one click.

Put the agents to work.

See all nine on your own leads, trained on your store, in a live demo.

Book a demoRun the revival calculator